Privacy policy
Last Updated: 11 November 2024
This Privacy Policy describes how Roll Therapy (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rolltherapy.au (the “Site”) or otherwise communicate with us regarding the Site and our services (collectively, the “Services”).
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page, with the “Last Updated” date adjusted accordingly. We encourage you to review this policy periodically for the latest information on our privacy practices.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, fulfil your orders, improve the Services, comply with legal obligations, and protect the Services, our rights, and the rights of our users.
What Personal Information We Collect
Information We Collect Directly from You
When you engage with our Services, you may provide us with information such as:
• Contact Details: Your name, address, phone number, and email.
• Order Information: Your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account Information: If you create an account, we may collect your username, password, security questions, and other details used for account security.
• Customer Support Information: Information you choose to share in communications with us, such as when sending a message through the Site.
Some features of the Services may require you to provide us with certain information. Choosing not to provide this information may prevent access to specific features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Site (“Usage Data”). This includes data about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other usage metrics. We use cookies, pixels, and similar technologies (“Cookies”) to collect Usage Data.
Information We Obtain from Third Parties
We may also collect information about you from third parties, such as:
• Vendors Supporting Our Services: For example, Shopify provides platform support, and Avion International Australia Pty Ltd handles shipping logistics.
• Payment Processors: Payment information (e.g., bank account or card details) is collected by our payment processors to fulfil transactions.
Information from third parties is used in line with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide our Services, including processing payments, fulfilling orders, sending notifications, managing your account, and arranging shipping.
Marketing and Analytics
With your permission, we may use your personal information for marketing and promotional purposes, such as sending communications by email. This may include using data for analytics to better understand how customers interact with our Site and improve user experience.
Security and Fraud Prevention
We use your personal information to detect, investigate, and prevent fraud or any suspicious activity. Account security is essential, and we encourage you to keep your login credentials safe. If you suspect any unauthorised access to your account, please notify us immediately.
Customer Support and Service Improvements
We use your information to provide customer support, respond to inquiries, and improve our Services to enhance your experience.
Cookies
We use Cookies on our Site to power essential functions, improve user experience, and conduct analytics. For more information about the specific types of Cookies we use, visit Shopify’s Cookie Policy at https://www.shopify.com/legal/cookies.
Most browsers automatically accept Cookies, but you may adjust your browser settings to reject them. Note that disabling Cookies may affect your user experience on the Site.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
• Vendors and Service Providers: This includes service providers like Shopify for platform support and Avion International Australia Pty Ltd for shipping.
• Business and Marketing Partners: We may share information with trusted partners to support advertising and provide tailored services.
• When Required by Law: We may disclose information as required by applicable law, such as to comply with legal obligations or enforce our Terms of Service.
Customer Rights
You may have certain rights concerning your personal information, including:
• Right to Access: Request access to your information.
• Right to Delete: Request deletion of your information, especially if you are no longer associated with your company.
• Right to Update: Update inaccurate information by contacting us.
• Managing Communication Preferences: Opt out of promotional emails at any time by clicking “unsubscribe” in our emails. We may still send you non-promotional emails, such as those about your orders.
To exercise any of these rights, contact us at [contact email] or at our business address below.
International Users
Currently, all data processing and storage occurs within Australia. However, as our business grows, we may expand to international data processing. Should this happen, we will ensure all data transfers comply with Australian privacy standards.
Children’s Data
Our Services are not intended for use by children under 16. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to have the data deleted.
Security and Retention of Your Information
While we use standard security practices, no system is completely secure. We retain your information as long as necessary for order processing, legal compliance, or other legitimate purposes.
If you have any questions or concerns about data security, please contact us.
Contact Information
For further inquiries about our Privacy Policy, please contact us at:
• Email: hello@rolltherapy.au